FAQ – FREQUENTLY ASKED QUESTIONS
On this page you will find answers to the most frequently asked questions such as: price list of WAW CONCIERGE, Who is a concierge in Warsaw, what does a concierge do in Warsaw, how much does a concierge cost in Warsaw
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FAQ – FREQUENTLY ASKED QUESTIONS

WHO IS A CONCIERGE?

A concierge is a person who will help take care of tasks for you in Warsaw and elsewhere. They will organise the completion of your tasks which will save you time that you will then not have to spend on taking care of time-consuming, challenging tasks. From tasks related to your family life (shopping, calling a professional, pick-up of a parcel), to trip organisation (purchasing tickets, booking a hotel, car rental) or help with business matters (office space research, updating your calendar with meetings, purchase and delivery of flowers to your office) – all of this will be taken care of by Waw Concierge in Warsaw and elsewhere. 

 

HOW CAN I PURCHASE ACCESS TO THE SERVICES?

Simply send us an email, fill out the contact form on the site or just give us a call on the following number: 690611820 and let us know that you would like to use our service – we will quickly and easily help you to find the right package of hours. 

 

HOW CAN I COMMISSION A TASK?

You can commission a task by sending us a message to the following email address – info@wawconcierge.com or by calling/sending a text message to the following phone number – +48 690 611 820

HOW MUCH DOES IT COST?

Our detailed offer and the price list for our services can be found under the ‘Price list’ tab on our website

 

HOW CAN I SETTLE TASKS WHICH REQUIRED PAYMENT?

For purchases up to 200 PLN we will make a prepayment for you and you can refund us the money via a simple bank transfer or BLIK. If the purchase is more than 200 PLN you will need to make a pre-payment of the full amount to us before the purchase is made.

 

WHAT WILL WAW CONCIERGE NOT DO FOR ME?

Here we are limited by your imagination. WAW Concierge will not do anything for you that is illegal or that goes against ethical and moral coexistence principles. 

 

WHAT KIND OF REMOTE TASKS CAN WAW CONCIERGE DO FOR ME?

Waw Concierge will do any remote tasks for you that can be done using a computer or a phone with access to the internet, including:

-finding professionals

-searching through data

-searching for information that is not easily accessible

-helping with recruitment processes and finding candidates for a job

 

HOW QUICKLY ARE CITY TASKS COMPLETED?

We aim to complete city tasks in Warsaw immediately after receiving them, however, they may take up to 2 hours to complete. If the task is time-consuming or our employees are currently performing other tasks, we reserve the right to perform or complete the task within 48 hours.

 

HOW QUICKLY ARE REMOTE TASKS COMPLETED?

If the task is urgent (for example, purchasing of a PKP train ticket from Warsaw to Krakow which is departing in 2 hours) then, of course, we would complete such tasks immediately. If the task is not urgent, you will receive the results of our research within 3 business days of commissioning the task. 

 

CAN WAW CONCIERGE PROVIDE AN INVOICE FOR COMPLETED PURCHASES?

Yes, Waw Concierge can provide an invoice using given company details for purchases made in your name. 

 

IS DATA PROVIDED TO WAW CONCIERGE SAFE?

Yes, your data is safe and stored in accordance with our privacy policy and current mandatory GDPR provisions, also, your data will not be shared with third parties. 

 

HOW IS THE TIME USED TO COMPLETE A TASK CALCULATED?

The time to complete your task is calculated in Waw Concierge using appropriate tools for monitoring work duration. The minimum time that we take to complete a given task is 15 minutes. For example, if a given task took us 23 minutes then 30 minutes of our working time will be taken away from the time you purchased with us. 

 

WHAT IS WAW CONCIERGE’S AREA OF OPERATION?

Waw Concierge will personally complete your city tasks in Warsaw and the surrounding areas. If such a task is needed to be performed in a different location, we will try to find a suitable solution and people who can complete this task while reserving the right to refuse to perform it in a different location.

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